This may last 1 to 2 months, and is known as the honeymoon period.
Then they get them hooked with a higher win rate. It’s part of chumba master plan to get as many new players on their platform as possible. If you have a good rating, these new players will often have great luck for a limited window of time aka “honeymoon” period. So they may let you win at the beginning depending on your initial customer rating which I won’t detail here. I hope Chumba proves me wrong and makes things right, but as of now they have not. I get a weekly email stating they are actively working on my case but after 6 months I don't see much hope. Update: it's now 6 months later and Chumba still has not paid me. Wish I had known before I handed them my money. But when I googled the best online casinos they were no where in the top 20. I honestly thought this online casino was on the up and up. Google Chumba and you will see I'm not alone. Don't waste your money because you'll get nothing in return when it comes time for them to pay. My account has been verified from the start so that really amounts to nothing. They can just suspect you are a money launderer or a cheat and use their 'discretion' to deactivate your account. If you look closely at your terms and conditions they can do this for a number of reasons, most if which are ridiculous. In fact they deactivated my account completely. Players BEWARE !! CHUMBA is refusing to pay the jackpot that I hit.
